Privacy Policy

How we protect your information

Last Updated: December 1, 2024

Royal Hawaiian Catamaran ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

  • Make a booking or reservation
  • Fill out a contact form
  • Subscribe to our newsletter
  • Communicate with us via email or phone

This information may include:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Payment information (processed securely through third-party providers)
  • Special requests or preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and time spent
  • Referring website
  • General location (city/country level)

2. How We Use Your Information

We use the information we collect to:

  • Process and confirm your bookings
  • Communicate with you about your reservation
  • Send important updates about your charter
  • Respond to your inquiries and requests
  • Send promotional emails (only with your consent)
  • Improve our website and services
  • Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service Providers: Third parties who help us operate our business (payment processors, booking platforms, email services)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Third-Party Services

Our website may use third-party services including:

  • FareHarbor: For booking and reservations
  • Google Analytics: For website analytics
  • Google Maps: For location services
  • Social Media Platforms: For social sharing and feeds

Each of these services has their own privacy policy governing their use of your data.

5. Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences
  • Understand how you use our website
  • Improve your browsing experience
  • Deliver relevant advertising

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • SSL encryption for data transmission
  • Secure payment processing through PCI-compliant providers
  • Limited access to personal information
  • Regular security assessments

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Booking records are typically retained for 7 years for tax and legal purposes.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications
  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information below.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. International Visitors

Our website is operated in the United States. If you are visiting from outside the US, please be aware that your information will be transferred to, stored, and processed in the United States where our servers are located.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Royal Hawaiian Catamaran
Kewalo Basin Harbor, Berth F24
Honolulu, HI 96814
Phone: (808) 450-0926
Email: info@rhcatamaran.com

13. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to request deletion. To make a request, please contact us at the information provided above.